SMS Usage Analysis

See how much SMS can move to better-fit channels.

Results show an initial routing opportunity only and are not a guarantee.

Existing customer touchpoints

Ready to analyse

After you enter the inputs, the tool estimates movable SMS volume and fallback share.

Estimation principles

The tool preserves urgent, high-risk and recovery needs, then adjusts by App, email and OTP mix. Formal advice still needs delivery rates, retries, user activity and system data.